Frequently Asked Questions
Everything you need to know about your BRUT orders.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Every product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
Are your materials sustainably sourced?
At BRUT, we prioritize quality and ethics. 80% of our collection is made from organic cotton and recycled fibers, and we work exclusively with certified fair-trade manufacturers.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.